Policy centre
Read the standards and legal information that sit behind PathwayX services. The complete signed Terms and full Privacy Notice are available below before any customer pays.
PathwayX collects only the information reasonably needed to respond to enquiries, arrange and deliver services, process payments and meet legal or safeguarding responsibilities. Children receive a higher level of protection. The complete Privacy Notice explains lawful bases, sharing, retention, security and individual rights.
Read the complete Privacy NoticeThe welfare of children and young people is the first consideration in PathwayX delivery. Appropriate adult involvement, communication channels, consent and session arrangements are agreed before work begins. Concerns are recorded and escalated through the relevant safeguarding route; confidentiality is never promised where someone may be at risk of harm.
Read the complete controlled policyPathwayX expects respectful, inclusive and professional behaviour. Staff and associates maintain appropriate boundaries, avoid favouritism, communicate through agreed channels and never use their role to form inappropriate relationships. Students, schools and partners are also expected to treat others with dignity and respect.
Read the complete controlled policyWe aim to resolve concerns promptly, fairly and without defensiveness. Complaints can be made by email and should include the service involved, what happened and the outcome sought. Receipt will normally be acknowledged within five working days, followed by a proportionate review and written response. Safeguarding concerns follow the safeguarding procedure instead.
Read the complete controlled policyThe signed Terms govern PathwayX One, PathwayX Schools and PathwayX Reach. They cover scope, fees, responsibilities, cancellation, refunds, consumer rights, safeguarding, intellectual property, liability and the fact that no interview, job, income, grade or other outcome is guaranteed.
Read the complete signed TermsPathwayX does not offer discretionary change-of-mind cancellations or refunds after the applicable statutory consumer cancellation period. Mandatory rights remain intact, including remedies where services are not delivered with reasonable care and skill or as described.
Read the cancellation and refund summary